DVR FAQ's
If the problem are not listed, please contact the local service or the
Click-cam service info@Click-cam.com. We are willing to offer the service.

1. The DVR can not boot up normally.

Possible reasons are as followed:

1. The power supply is not correct.
2. Switch power supply line is not in good connection.
3. Switch power supply is damaged.
4. The program updating is wrong.
5. The hard disk is damaged or the hard disk lines are broken.
6. The front panel is damaged.
7. The main board of the DVR is damaged.

2. The DVR reboots automatically or stops working after boot up a few minutes.
Possible reasons are as followed:
1. The input voltage is not stable or too low.
2. The hard disk is damaged or the hard disk lines are broken.
3. The power of the switch power supply is low.
4. Frontal video signal is not stable.
5. Bad heat radiator or too much dust or bad running circumstance for the DVR.
6. The hardware of the DVR is damaged.

3. System can not detect hard disk.

Possible reasons are as followed:
1. The hard disk power supply line is not connected.
2. The cables of the hard disk are damaged.
3. The hard disk is damaged.
4. The SATA port of main board is damaged.

4. There are no video outputs in single channel, multiple channels and all channels.

Possible reasons are as followed:
1. The program is not matched. Please update the program.
2. The image brightness is all 0. Please resume the default setup.
3. There is no video input signal or the signal is too weak.
4. The channel protection or the screen protection is set.
5. The hardware of the DVR is damaged.

5. Real-time image problems such as the image color or the brightness distortion.

Possible reasons are as followed:
1. When using the BNC output, the option between the N mode or PAL mode is wrong and the image becomes black and white.
2. The DVR is not matched the monitor impedance.
3. The video transmission distance is too far or the loss of the video transmission line is too large.
4. The color and brightness setting of the DVR is wrong.

6. I can not find the video files in local playback mode.

Possible reasons are as followed:
1. The data line of the hard disk is damaged.
2. The hard disk is damaged.
3. Update the different program with the origin program files.
4. The video files to look up are covered.
5. The recording is not on.

7. The local video is not clear.

Possible reasons are as followed:
1. The image quality is too bad.
2. The reading program is wrong. Reboot up the DVR.
3. The data line of the hard disk is damaged.
4. The hard disk is damaged.
5. The hardware of the DVR is damaged.

8. There is no audio signal in the surveillance window.

Possible reasons are as followed:
1 It is not an active tone arm.
2 It is not an active sound box.
3 The audio lines are damaged.
4 The hardware of the DVR is damaged.

9. There is audio signal in the surveillance window but mo audio signal in the playback state.

Possible reasons are as followed:
1. Setting issues: the audio option is not chosen.
2. The according channel is not connected with the video.

10. The time is wrong.

Possible reasons are as followed:
1. Setting is wrong.
2. The battery is in bad connection or the voltage is too low.
3. The oscillation is damaged.

11. The DVR can not control the PTZ.

Possible reasons are as followed:
1. There is something wrong with the frontal PTZ.
2. The setting, connection or the installation of the PTZ decoder is not correct.
3. The connections are not correct.
4. The PTZ setting of the DVR is not correct.
5. The protocols of the PTZ decoder and the DVR are not matched.
6. The address of the PTZ decoder and the DVR are not matched.
7. When multiple decoders are connected, the far port of the PTZ decoder line A(B) must connect a 120W resistance to reduce the reflection otherwise the PTZ control is not stable.
8. The distance is too far.

12. The motion detect is not working.

Possible reasons are as followed:
1. The time range set is not correct.
2. The motion detect area set is not correct.
3. The sensitivity is too low.
4. Limited by some hardware edition.

13. I can not login via web.

Possible reasons are as followed:
1. The system is windows 98 or windows me. We recommend updating to windows 2000sp4 or higher edition or installing the software for low edition.
2. ActiveX is hold back.
3. The edition is not exceeded dx8.1. Update the display card driver.
4. Network connection failure.
5. Network setting issues.
6. Invalid password or user name.
7. The user edition is not matched the DVR program edition.

14. The image is not clear or there is no image in network preview state or video file playback state.

Possible reasons are as followed:
1. Network is not stable.
2.The user machine is resource limited.
3.Choose the play-in-team mode in the network setup of DVR.
4. The region shelter or channel protection is set.
5. The user has no surveillance purview.
6. The real-time image of the hard disk recording machine itself is not clear.

15. Network connection is not stable.

Possible reasons are as followed:
1. Network is not stable.
2. IP address is conflicted.
3. MAC address is conflicted.
4. The network card of the computer or the hard disk recording machine is bad.

16.There is something wrong with the USB backup or writing a CD.

Possible reasons are as followed:
1. The rewritable machine and the hard disk are shared the same data lines.
2. The data is too much. Please stop recording and backup.
3. The data exceeds the backup storage.
4. The backup equipment is not compatible.
5. The backup equipment is damaged.

17. The keyboard can not control the DVR.

Possible reasons are as followed:
1 The serial port of the DVR is not set correctly.
2 The address is not correct.
3 When multiple transformers are connected, the power supply is not large enough. Please give each transformer individual power supply.
4 The distance is too far.

18. Alarm can not be recessional.

Possible reasons are as followed:
1. The setting of the alarm is not correct.
2. The alarm output is turned on manually.
3. The input machine is damaged or the connections are not correct.
4 .There are some problems for specific program edition, Please update the program.

19. Alarm is not working.

Possible reasons are as followed:
1. The setting of the alarm is not correct.
2. The connection of the alarm is not correct.
3. The alarm input signal is not correct.
4. Alarm is connected with two loops synchronously.

20. The remote controller is not working.

Possible reasons are as followed:
1. The remote control address is not correct.
2. The remote control distance is too far or the angle is too large.
3. The battery is used up.
4. The remote controller or the front panel of the recording machine is damaged.

21. The storage time is not enough.

Possible reasons are as followed:
1. Front vidicon quality is bad. The lens is too dirty. The vidicon is in backlighting installation.
2. The hard disk capability is not enough.
3. The hard disk is damaged.

22. The downloading files can not play.

Possible reasons are as followed:
1. There is no media player.
2. There is no DX8.1 software or higher edition.
3. There is no DivX503Bundle.exe file to play AVI video files.
4.The DivX503Bundle.exe and ffdshow-2004 1012 .exe files must be installed in the windows xp system.

23.I can not remember the advanced code or network code in the local menu operation.

Please contact the local service or call the HQ service. We will offer the service according the machine type and the program edition.

24. I can not turn on my DVR?

Make sure the power cord plugged in firmly and the power switch turns on. You should see the green light on the DVR. Press power button again. If problem still exist, please contact customer service.

25. After DVR turns on, I only see a blue screen but no image?

Check your camera input and DVR output connection at the back of the DVR. Make sure that they connected correctly and firmly. If you use your PC monitor as display, check your VGA cable connection too. If you can’t find any problem with that, check on your camera power cable too.

26. What is frame per second?

The frames per second (fps) relates to how many pictures the DVR will record in a second. Real time recording is about 30 fps on each camera. To calculate the fps per camera, take the total fps in the system and divide it by the number of video inputs.

27. How do I access Playback on my DVR?

Press on the Play Icon on the Main Menu Bar and Search by Channel, Time and Date for the information you have stored on the Hard Drive. Or refer to your menu for step by step access.

28. I’ve installed my Hard Drive but its not recording?

Make sure your drive has been formatted after initial install. To Format, from the main menu, Select the Maintenance Tab, Scroll Down to the Format HDD Button and press Start to begin formatting. Format times will vary with size of drive.

29. My DVR froze after a period of time. I cannot use any functions of the DVR?

Please contact the local service or call the HQ service. We will offer the service according the machine type and the program edition.

30. What is the best way to back up information I want to keep saved?

PUSB Flash Drives are the most recommended way for backing up the files or information you are looking to save. You will locate the Backup Function on the Main Bar Menu under, the playback Menu. The USB port is located in the back of the DVR.

31. I suddenly have video loss on a camera, what could my problem be?

Make Sure to Check Your Cable, Your Power Source, The Camera itself and your Ends, If you feel the DVR is the issue please contact your local support team.

32. I can not see any video on my DVR?

Make sure you are using a VGA Monitor and that all cables and Monitor/s are working properly. If you are using a BNC video source or RCA video source, make sure your ends are terminated properly and that your cable has not be compromised.

33. Can I view my DVR when I am travelling?

Yes you can. All Click-cam DVRs have included the remote viewing feature. You can set up this function with your own secure password. Then you can access anywhere in the world. Static IP is required for remote login. Ensure Active X is enabled. Create a Port Forward rule for your router / access point. Please consult an IT technician if necessary.

34. I can’t access my DVR thru internet

• You may have an IP address conflict. Your internal IP address of your DVR might be in conflict with another machine on the same LAN. Please adjust the range of your DHCP server of your router to exclude the IP address of your DVR. Restart your Router, then restart your DVR and any machine on your LAN

35. Does Click-cam offer Technical Support?

Yes. We provide phone support, in-house or on-site services for our existing customers. For your convenient, use our online chat service for immediate assistance.
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